Dizolve frequently asked questions

Dizolve Eco-friendly Laundry Detergent

Where do I place the Dizolve strip in my front-load High Efficiency (HE) washing machine? For best results, here are the recommended instructions for adding Dizolve to your washer:

  1. Detach a strip
  2. Top-load washer: place strip inside washer
  3. Front-load washer: break strip into four or more pieces and place in detergent dispenser
  4. Add clothes
  5. Start washer

For best results, we recommend that you place the Dizolve strip in the detergent dispensing compartment of front-load machines. If the compartment is small or shallow, tear the strip into smaller pieces so they fit neatly in the dispensing compartment. If your washer has separate detergent compartments for pre-wash and main wash cycles, we recommend that you place part of the Dizolve strip in each compartment. Simply follow the instructions from your washing machine manufacturer and use Dizolve as you would any liquid or powder detergent. For all washers, Dizolve can also be placed directly in the washer, on the bottom of the drum before adding clothes. Some newer HE machines use very little water and it is possible, in rare instances, that the Dizolve strip can get wrapped up in clothes before it gets wet enough to dissolve completely. Consumers report the same occasional issue with uni-dose liquid pack detergents. Dizolve has the advantage that it can be placed in the dispensing compartment where the flow of water at the start of the filling cycle dissolves the strip. Dizolve leaves my clothes softer. Does it include fabric softener? No. Dizolve leaves much less residue on clothes than regular detergent, leaving them naturally soft without using fabric softener. It also means Dizolve will leave towels more absorbent and synthetic sports wear fabrics will maintain their moisture-wicking properties better. Less residue also helps make Dizolve a great choice for people with very sensitive skin. Why doesn’t Dizolve produce many suds? In modern laundry detergents, the amount of suds produced does not relate to cleaning power. High Efficiency (HE) washing machine manufacturers recommend the use of low-sudsing detergent formulations that are specifically designated as HE-compatible. Dizolve uses a special, patent-pending low-sudsing formulation that is HE-compatible and effective for all other types of washing machines. Other detergents that produce lots of suds typically include suds-producing agents that do not enhance cleaning power – they are added mainly for appearance purposes. How many strips of Dizolve should I use? In most situations, one strip of Dizolve is recommended for one load of laundry. A standard single load is considered to be 3 to 5 kg of dry laundry that is lightly soiled and washed in moderately hard water. As with any detergent, you may want to increase the amount of detergent used if your water is very hard, the load extra soiled, or your load size is extra large. Simply add a second or third strip depending on your situation. Unlike other uni-dose detergent packs, you have the flexibility to tear a strip of Dizolve in half for very small loads or hand-washing. Is Dizolve good to use on natural wool? With special care, Dizolve can be safely used for hand-washing some wool fabrics but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Wool fabric manufacturers usually recommend dry-cleaning or hand-washing wool with specific cleaners. Dizolve may be used for hand-washing if care is taken to fully dissolve the strip in water prior to adding the wool clothes. Tips and advice for washing wool can be found at www.wikihow.com/Wash-Wool. Is Dizolve good to use on natural silk? We do not recommend washing silk fabrics with Dizolve. We recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Most silk fabric manufacturers usually recommend dry-cleaning or hand-washing silk with specific cleaners. Tips and advice for washing silk can be found at www.howtocleanstuff.net. Is Dizolve good to use on cloth diapers? Dizolve is safe for 100% cotton cloth diapers but we always recommend that consumers follow the

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specific washing and detergent recommendations of each clothing manufacturer. Unlike most leading brand liquid detergents, Dizolve will not affect the absorbency of the cloth and is hypoallergenic. However, many modern cloth diapers also contain some combination of synthetic materials and glues in their support structure. Depending on the materials used, Dizolve (and other detergents) may affect the strength and durability of that support structure. Is Dizolve good to use on technical sports clothes that contain special synthetic moisture-wicking fabric? Dizolve is safe for most synthetic fabrics but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Most fabric softeners and many liquid detergents contain cationic surfactants or solvents that can impair the wicking properties of specific fabrics after multiple washes. Dizolve is safe for most synthetic fabrics because it does not contain cationic surfactants or solvents. What is the shelf life of Dizolve? We recommend Dizolve be used within three years of purchase. That is a much longer than the six to twelve months shelf life recommended for most leading-brand liquid and powder detergents. Your ingredients and sustainability webpage states that Dizolve is vegan. Why does your MSDS mention animal testing? Dizolve laundry detergent is a vegan product: no animal-dervied ingredients are used in it, and no testing on animals has been conducted by us or our ingredient suppliers. We voluntarily publish our ingredients list and MSDS as part of our commitments to transparency and sustainability. The Dizolve MSDS may be confusing because it includes references to historical animal test data taken from literature sources. The MSDS format is regulated by law and it requires us to include data that is published in the literature that catalogues the characteristics of chemical compound that are used in our ingredients. The animal test data it refers to are drawn from the historical, published literature. Unfortunately, at some point in years past, some laboratory (unknown to us) did conduct animal testing on that compound and published their findings. We do not support or condone that testing, but we are legally obligated to reference the data in our MSDS.

Dizolve Fundraising Program

Who is eligible to fundraise with Dizolve? We are temporarily not accepting new applications for our fundraising program. How much does my group make from each sale? You earn 20% on every initial sale, and every repeat purchase by the same customer. Since the average household will need to purchase about six packages a year, your project can earn an ongoing stream of funds with little effort. What promotional tools do you provide? This program is one of the easiest ways to raise money because of the tools and support we provide:

  • a dedicated campaign webpage (for examples, see mydizolve.com/campaign) that welcomes your supporters, and provides access to your online promotional tools,
  • a personalized e-card tool on your campaign page sends emails that link directly to your campaign page,
  • free product samples to send home with each one of your promoters (e.g. students)
  • tips and ideas for promotion on our blog, and
  • personalized service and additional marketing support – just ask!

For how long do we continue receiving payments? As long as your campaign remains eligible and active. Your cause may become inactive for a number of reasons: your sports team season ends, your cause was a one-time event, etc. Once your cause becomes inactive, it is removed from the list of eligible beneficiaries that buyers choose from when checking-out. To remain active, we will periodically ask you to confirm your participation and update your contact information. Can we opt-out of the program at any time? Absolutely. Your organization may opt-out at any time and we will promptly remove it from the list of eligible causes that buyers select from when making an online purchase. When do we get paid? We track every purchase associated with your cause and automatically process a payment to you every month, assuming the balance owing exceeds $100. We will payout smaller balances upon request.